The health and safety of everyone attending Disney On Ice as well as the show’s touring personnel is our top priority.  Due to the increasing spread of COVID-19 and expanding restrictions on domestic and international travel, and in accordance with national government restrictions, this year’s Disney On Ice is regretfully postponed to the 2021 winter school holidays. New show dates and details will be announced by 30 October 2020!

Please keep your tickets in a safe place until the new show and performance dates are announced. You will then be able to exchange your tickets for a new performance date.

Should you wish to obtain a full refund and you have already collected your tickets or purchased tickets via Shoprite, Checkers, Checkers Hyper, Computicket outlets and House & Home please email for assistance with refunds.

If you have bought your ticket online, simply log into your profile and go to the transactions section on the website where you will be able to do a ticket refund yourself. To log in, simply visit 

For all ticket queries please contact

We value you as a customer and appreciate your patience and understanding during this unprecedented difficult time.

Please note : Tickets exchanged for new show dates can only be done so for a ticket to the same value. Refunds will only be for the face value of the ticket. T&C’s Apply


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